Refund policy

14-day returns

You may request a return within 14 days of receiving your order. To qualify for a change-of-mind return, the item must be unused, in the condition received, with its original packaging and proof of purchase.

Start a return

Use our contact form and include your order number, checkout email and reason for returning the item. We will provide return instructions and the correct return address. Please wait for these instructions before sending your parcel. Do not send returns to the address on the original shipping label unless we confirm it.

Return shipping

For change-of-mind returns, the customer pays return shipping. We cover reasonable return shipping costs for faulty, damaged or incorrect items after agreeing the return method with you. Use a tracked service and keep your proof of postage.

Damaged or incorrect items

Please inspect your order on arrival. Contact us promptly if an item is faulty, damaged or incorrect. Include photos of the item and packaging where possible. We will arrange an appropriate replacement, repair or refund according to the issue and your applicable rights.

Refunds

Once your return arrives, we will inspect it and notify you of the outcome. Approved refunds will be issued to your original payment method within 10 business days of approval. Your bank or payment provider may take additional time to display the credit. Contact us if you have not received the refund within 15 business days of approval.

Cancellations and exchanges

Contact us as soon as possible to request a cancellation. If your order has already shipped, the return process applies. To exchange an item, contact us to arrange the return and confirm availability of the replacement.

Your rights

This policy does not restrict mandatory consumer rights, including any applicable cancellation rights or remedies for faulty goods. Where mandatory rights provide greater protection, those rights apply.